Customer Service

Webmaster
If you have any questions about your interaction, practices or policies of this website, or would like to report a site error, please contact us at our email address info@phuschia.com

This site is hosted by godaddy.com. Paypal hosts the store pages, ordering system, and order data. Paypal automatically collects order information but may only use this information in the aggregate. If you accessed this store through Paypal, Paypal also automatically collects information about your shopping experience. Please see the Paypal Privacy Policy for more information about how Paypal uses this information.

Shipping Policies
Most orders ship within 2-10 business days. Personalized product orders take 10-12 business days to process prior to shipping.

Shipping & Handling Charges
The following table displays Phuschia’s shipping & handling charges based on the weight and zone of your order and the shipping method chosen. 

Order $ Value  Standard Delivery
US Ground 
Rush Delivery
Next Day Air 
Alaska & Hawaii
APO/FPO 
$0.01 to $25.00 $7.15 $19.95 $8.95
$25.01 to $50.00 $13.60 $24.95 $13.60
$50.01 to $75.00 $13.60 $25.95 $13.60
$75.01 to $100.00 $13.60 $27.95 $13.60
$100.01 to $150.00 $18.95 $35.95 $18.95
$150.01 to $200.00 $18.95 $45.95 $18.95
$200.01 to $300.00 $18.95 $64.95 $18.95
$300.01 to $400.00 $22.95 $76.95 $22.95
$400.01 to $500.00 $25.95 $96.95 $25.95
$500.01 to $600.00 $30.95 $124.95 $30.95
$600.01 to $700.00 $37.95 $144.95 $37.95
$700.01 to $800.00 $44.95 $164.95 $44.95
$800.01 and above 5% $186.95 5%

Tracking Your Order
You will receive an order confirmation once your order has been received. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This shipping confirmation will include the tracking number for your package.

Return Policies   
We accept returns on non-personalized products up to 14 days from delivery date. Should you wish to return or exchange an item for any reason, please contact us at info@phuschia.com. Customer Service will provide you a return address and return authorization number. Items must be in original packaging, original boxes and have packing slips included for proper credit. Customers are responsible for return shipping and insurance on returns, except when defective or mis-shipped products are sent. We recommend you insure the package and keep the shipping receipt on hand until credit is issued. Refunds will be issued upon return of the product in good condition and should appear on your credit card statement within 7 to 14 days.

Returns on orders paid for with a gift certificate will be reissued to a gift certificate.

Clearance, sale and special items cannot be returned for a refund. These sales are final.

Adjustments must be made to the credit card that was used to make the purchase; we cannot make an adjustment to another credit card.